Privacy Policy

This policy applies to personal information collected when you visit the Fight Club Casino website, create or use an account, contact support, make deposits or withdrawals, participate in casino activities, or otherwise interact with our services. It is intended for players in Australia and should be read together with our Terms and Conditions and any other notices displayed on the website.

Personal information means information that identifies you or could reasonably be linked with you. The information we handle depends on how you use the website and the services available to you. You may be able to browse some parts of the website without providing personal information, but an account and certain activities require information to be supplied and checked.

By providing information, you should make sure it is accurate, current and provided lawfully. If information is incomplete or inaccurate, we may be unable to open or maintain an account, process a transaction, provide support, complete verification or meet our compliance responsibilities.

We collect information through account forms, customer support interactions, transactions, verification processes, website activity and technologies such as cookies. We seek to collect information that is reasonably necessary for the purpose for which it is used.

Types of information

• Account details, such as your name, date of birth, residential or contact information, username, account preferences and other details supplied when you register or update an account.
• Identity and verification documents or information used to confirm identity, age, eligibility and account ownership. These documents may include information you provide during a verification or anti-fraud check.
• Payment and transaction records, including deposits, withdrawals, payment method details, transaction history, account balances and information needed to investigate a payment or financial activity.
• Gaming and service information, such as account activity, requests to customer support, responsible gambling interactions, communications and preferences relevant to the services you use.
• Technical information, such as IP address, browser type, operating system, device identifiers, approximate location, time zone, website activity, referral information and security logs.
• Cookie and similar technology data, including information about pages visited, sessions, preferences and interactions with the website.

How we use information

We may use personal information to create and administer your account, provide casino services, remember preferences, process deposits and withdrawals, respond to questions and deliver customer support. We may also use it to maintain records of account activity, manage communications, improve website performance and understand how players use our services.

Information may be used for identity verification, age and eligibility checks, payment screening, security monitoring, anti-fraud measures, prevention of misuse and the detection of suspicious or unauthorised activity. These processes help protect players, the website and payment systems. We may also use information to manage responsible gambling processes and to apply account restrictions or other controls where appropriate.

We may use information to meet legal, regulatory, accounting, audit, tax, dispute resolution and record-keeping obligations. We may also use it to establish, exercise or defend legal rights, enforce our terms, investigate complaints and protect the safety and integrity of our services.

We do not treat personal information as public information. It may be accessed by authorised personnel and trusted service providers where this is reasonably required to operate the website and provide services. For example, information may be shared with providers supporting payment processing, identity verification, fraud prevention, technology, hosting, communications, customer support, security, analytics or professional services.

We may disclose information where necessary to comply with a lawful request, legal obligation, court process or similar requirement. Information may also be disclosed where reasonably necessary to prevent fraud, investigate suspected unlawful activity, protect a person or our systems, resolve a dispute, or support the transfer or restructuring of a business. Any disclosure is intended to be limited to the information reasonably required for the relevant purpose.

Some service providers or technology systems may handle information outside Australia. Where information is handled overseas, we take reasonable steps to use suitable arrangements and safeguards appropriate to the circumstances. The location and involvement of providers may change as our website and services develop.

We use reasonable administrative, technical and organisational measures to protect information against unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission and staff or provider procedures. No online service can guarantee complete security, so you should use a strong password, keep login information confidential and contact support promptly if you suspect unauthorised account activity.

Fight Club Casino may use cookies and similar technologies to keep the website functioning, remember settings, support account sessions, improve performance, understand website use and help maintain security. Some cookies are necessary for core features, while others may support analytics, preferences or communications.

You can manage, restrict or delete cookies through the settings of your browser or device. If you disable certain cookies, parts of the website may not work as intended, and some account or security features may become unavailable. Your browser may also provide information about cookies that are stored and allow you to control whether they are accepted.

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. The appropriate period depends on the type of information, the purpose for holding it, security and dispute requirements, and our legal and operational responsibilities.

Closing an account does not always result in the immediate deletion of every record. Some account, identity, payment, transaction, security or communication records must be kept for a period required by law or for other legitimate record-keeping purposes. When information is no longer required, we take reasonable steps to delete it, anonymise it or securely dispose of it.

Depending on the circumstances and applicable requirements, you may have rights in relation to the personal information we hold about you. These rights are intended to help you understand and control how your information is handled. We may need to confirm your identity before responding to a request, particularly where the request involves account information or identity documents.

Requests you may make

• Access your personal information and receive an explanation of how it is being used, subject to applicable exceptions.
• Request correction of information that is inaccurate, incomplete or out of date.
• Request deletion of your personal information where it is no longer needed or where deletion is otherwise available. Deletion may not be possible where records must be retained for legal, security, dispute or legitimate business reasons.
• Withdraw consent to marketing communications at any time. You can usually use the unsubscribe or preference controls in a message, or ask us to update your marketing preferences. Withdrawing marketing consent does not affect service, security or legal communications that we need to send.
• Ask questions about the handling of your personal information or raise a concern about a privacy matter.

To exercise your data rights, request access, ask for a correction or deletion, withdraw consent to marketing, or make a privacy enquiry, contact support@fightclubcasino.best. Please describe your request clearly and include enough information for us to understand the account or records concerned. Do not send unnecessary payment details, passwords or sensitive documents unless we ask for them through an appropriate and secure process.

We will review and respond to privacy requests within a reasonable period. Some requests may require additional information, may be limited by legal or security obligations, or may be refused where an applicable exception applies. If we cannot take the action requested, we will aim to explain the reason in clear terms and identify any available alternative.

Policy updates

We may update this Privacy Policy when our services, information practices or legal responsibilities change. The current version will be made available on this page, and the updated policy will apply from the date it is published unless stated otherwise. We encourage you to review this page from time to time so you remain aware of how information is handled.